Wednesday, August 4, 2010

Cleaning and restoration company relies on technical training to resolve exotic client challenges

Showcasing experienced entrepreneurs offers an added marketing communications or social media element to help promote their businesses. In addition, it provides a forum through which they can share solutions to unique business challenges that might be the answer to a similar challenge with which yet another entrepreneur is struggling. This openness of information flows with the following story offered by

Ken Brown, owner
Assured Services

Assured Services started offering carpet and upholstery cleaning in 1986 then branched out into the wide scope of other services that we offer, today. These include in-plant area rug cleaning, window, fan and chandelier cleaning, a no-sand floor refinishing process for hard surface floors - an alternative to sanding without the mess. We handle all sorts of stone and ceramic floor and grout cleaning, mattress cleaning and sanitizing, pet and smoke odor removal, spot carpet dying, plus water and fire damage restoration.

What makes Assured Services unique is the extraordinary service we provide. Our goal is to provide the best service experience ever. So, when our uniformed technicians come into a home - from the moment they pull up to the curb until they leave the house - they are constantly thinking about how our company looks through the customer’s eyes. We begin by first asking permission to pull into the customer’s driveway to make certain we won’t be blocking homeowner access to the garage. From there we continually ask for the customer’s okay to touch or move certain items as we do our work. We don’t just barge in and take over their home. With us, courtesy is key.

Our perfect client would be a person with allergies, asthma, pets, or just anyone wanting to keep the life of their carpets to last as long as possible by getting on a regular maintenance program.

Our unique business challenge is staying current with the latest industry technology to have the training necessary to handle the full spectrum of unusual client needs. Just as an example, years ago we were faced with cleaning a Frank Lloyd Wright house in a Chicago suburb that at one time had over 100 cats living in it. It was so contaminated that we needed to do extensive structural repairs to the home as part of the clean-up process. No doubt, the house would have been condemned if it hadn't been designed by the famous architect.

To handle every type of unusual circumstance such as this, we rely on continual training. Our technicians all have Institute of Inspection, Cleaning and Restoration Certifications. They are trained in technical knowledge as well as in how to be courteous and speak intelligently to the client. We all participate in the industry’s on-going educational programs, not only to make us the most capable professionals, but at the same time to help make our industry the best it can be.

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